Small Business Assistance
Practical tools. Real Support. Every stage of business.At Community Business Connect (CBC), we know that running a small business comes with opportunities, challenges, and plenty of decisions along the way. Whether you’re just starting out, finding your feet, ready to grow or reassessing your next steps, we’re here to make the journey a little easier.
We’ve brought together a collection of practical templates and resources to help you plan, organise and make informed decisions with confidence. Explore the tools below and download what you need, whenever you need it.
Free Downloadable Resources
Tools to help you business move forwardStraightforward resources designed to support day-to-day operations, planning and decision making.
Choose the template that works for you.
Business Strategic Reset
Set your goals, map your direction and bring your business ideas together.
Prepare your Business
Build a clearer picture of your business and get ready for the future.
Business Practical Steps
Organise expenses, review your numbers and plan for what's ahead.
Marketing Ready
Identify your audience, refine your message and plan your marketing activities.
Business Health Check
Review what's working, identify gaps and prioritise improvements.
Business Continuity Plan
Turn your priorities into achievable steps with a practical short term plan.
Frequently asked Questions…
What can a small business do if it is struggling to meet its ATO debt or BAS obligations?
Businesses experiencing difficulty meeting taxation obligations should begin by reviewing their financial position, identifying outstanding liabilities and assessing their capacity to meet current and future commitments.
Early engagement with the Australian Taxation Office (ATO) is important, as payment arrangements may be available depending on individual circumstances. Outstanding Business Activity Statement (BAS) lodgements should also be addressed, even where immediate payment is not possible.
Preparing a realistic cash flow forecast can assist in determining affordable repayment commitments without placing further pressure on essential business operations. A registered tax agent or qualified accountant can provide specialist assistance with taxation obligations, repayment arrangements and compliance requirements.
How can a business improve cash flow during periods of reduced trading activity?
Maintaining adequate cash flow is essential to meeting financial commitments and supporting ongoing business operations, particularly during periods of reduced or unpredictable revenue.
Practical measures include reviewing outstanding customer invoices, following up overdue payments, reducing discretionary expenditure, managing stock levels and negotiating appropriate payment terms with suppliers.
A rolling 13-week cash flow forecast can assist businesses in identifying potential funding shortfalls, anticipating upcoming commitments and making informed decisions about expenditure.
Regular monitoring of cash flow, rather than relying solely on sales turnover or reported profitability, provides a clearer understanding of the business’s immediate financial position.
What options are available when a business cannot meet all its financial commitments?
Where available funds are insufficient to meet financial obligations, an immediate review of the business’s financial position is essential.
This should include identifying outstanding liabilities, assessing available working capital, reviewing upcoming payment commitments and determining whether expenditure can be reduced without compromising essential operations.
Early communication with creditors may provide opportunities to negotiate revised payment arrangements or alternative terms. However, statutory obligations, employee entitlements and other legal requirements must be carefully considered.
Where financial difficulties are ongoing or there are concerns regarding solvency, prompt professional accounting, legal or insolvency advice is important to ensure appropriate decisions are made and legal obligations are understood.
How can a business determine whether its products or services are priced appropriately?
Effective pricing requires an understanding of the full cost of delivering a product or service, including materials, labour, overheads, administration and an appropriate profit margin.
Regular pricing reviews can identify products or services that generate insufficient returns or fail to recover their share of operating costs.
Market conditions, competitor pricing and customer expectations are also important considerations. However, pricing decisions should balance competitiveness with the need to maintain sustainable profit margins.
A clear understanding of cost recovery and profitability can assist businesses in making informed pricing decisions and avoiding increased turnover that delivers little or no financial benefit.
What is the difference between increasing sales and improving profitability?
Higher sales revenue does not necessarily result in improved profitability.
A business may increase turnover while generating lower profits if additional revenue is offset by increased operating costs, excessive discounting, inefficient pricing or reduced profit margins.
Improving profitability requires regular attention to gross profit margins, operating expenses, productivity and the financial contribution of individual products and services.
Focusing on profitable sales, rather than turnover alone, supports stronger financial performance and provides a more sustainable foundation for business growth.
How can a small business assess its financial viability and longer-term sustainability?
Assessing business viability requires consideration of current trading performance, profitability, cash flow, debt obligations and future revenue expectations.
Regular financial reporting, including profit and loss statements, balance sheets and cash flow forecasts, can assist in determining whether a business is capable of meeting its ongoing obligations and generating adequate returns.
Where financial performance is deteriorating, potential strategies may include reviewing pricing, reducing operating costs, improving productivity, restructuring activities or diversifying revenue sources.
Early identification of financial difficulties allows greater opportunity to implement corrective measures before the business’s financial position becomes more serious.
What are some cost effective ways for small businesses to attract and retain customers?
Effective marketing does not necessarily require substantial financial investment. Small businesses can improve customer engagement through targeted, consistent and cost-effective promotional activities.
Practical opportunities include maintaining an accurate Google Business Profile, updating websites and social media accounts, encouraging customer reviews, improving customer communication and promoting products or services to clearly identified target markets.
Existing customer relationships are also an important source of repeat business, referrals and recommendations.
Marketing activities should be regularly reviewed to assess customer response, conversion rates and financial returns, ensuring expenditure contributes to improved business performance.
How can seasonal businesses maintain revenue during quieter trading periods?
Businesses dependent on seasonal demand often experience significant fluctuations in revenue, making forward planning and financial management particularly important.
Strategies may include targeted off-season promotions, expanding into alternative customer markets, developing complementary products or services and strengthening customer retention initiatives.
Businesses should also review operating expenditure, staffing arrangements and inventory requirements to ensure costs remain aligned with expected demand.
Where possible, establishing financial reserves during stronger trading periods can help meet fixed operating expenses and reduce cash flow pressure during quieter months.
What should business owners consider before using personal assets to secure business finance?
Using residential property or other personal assets as security for business borrowings can expose business owners and their families to significant financial risk.
Before entering into these arrangements, business owners should carefully assess borrowing requirements, repayment capacity, loan conditions, security arrangements and any personal guarantees.
Particular consideration should be given to the potential consequences of reduced business revenue, higher financing costs or an inability to meet loan repayments.
Independent financial and legal advice can assist in assessing borrowing risks, understanding contractual obligations and considering alternative financing arrangements.
How can a small business prepare for unexpected financial or operational disruptions?
Business continuity planning is an important component of effective risk management and can help minimise the financial and operational impacts of unexpected events.
Practical measures include maintaining appropriate insurance coverage, building financial reserves where possible, identifying alternative suppliers, protecting essential business information and establishing contingency arrangements for interruptions to normal operations.
Businesses should also consider their exposure to natural disasters, equipment failures, technology disruptions, staffing shortages and changes in market conditions.
Regularly reviewing business continuity arrangements and financial forecasts can strengthen operational resilience and improve the capacity to respond to unforeseen challenges.
What options are available when a business is no longer financially sustainable?
Where a business is experiencing ongoing financial difficulties, an early and objective assessment of its commercial viability is important.
Potential options may include restructuring operations, reducing expenditure, negotiating with creditors, modifying the business model, selling the business or considering an orderly closure.
The most appropriate course of action will depend on the business’s financial circumstances, legal structure, outstanding liabilities and realistic future trading prospects.
Professional accounting, legal or insolvency advice should be obtained before making significant restructuring or closure decisions, particularly where creditor obligations, employee entitlements or personal guarantees are involved.
Where can small business owners access support for stress and financial hardship?
Operating a small business can involve considerable financial and personal responsibility, particularly during periods of economic uncertainty or sustained trading difficulties.
Financial pressure, accumulated debt and concerns regarding business viability can affect the wellbeing of business owners and their families.
Support may be available through small business financial counselling services, mental health professionals, community organisations and government-supported business assistance programs.
Recognising emerging financial and personal pressures early and accessing appropriate support can assist business owners in making informed decisions and managing challenging circumstances more effectively.
What assistance may be available for businesses affected by natural disasters or prolonged economic disruption?
Businesses affected by bushfires, floods or other significant disruptions may be eligible for assistance through government recovery initiatives, insurance arrangements, financial counselling services or specialist business support programs.
Available assistance may include business recovery planning, financial assessments, insurance guidance, grant information and assistance with restoring normal business operations.
Eligibility criteria, funding arrangements and program availability vary according to the nature of the event, business circumstances and applicable government initiatives.
Businesses should refer to current government information and relevant support organisations to identify assistance appropriate to their circumstances.
Where can small businesses obtain ongoing assistance with financial management, planning and business development?
Small businesses can access a range of support services through government business programs, local business networks, industry associations and qualified professional service providers.
Assistance may include business planning, cash flow management, financial reporting, pricing and profitability reviews, marketing, digital capability and business development.
Where businesses are experiencing financial distress, specialist assistance may also be available through financial counselling, accounting, legal and insolvency services.
Early engagement with suitable support services can help identify emerging challenges, strengthen business management practices and support longer-term commercial sustainability.
Community Business Connect is part of the AgBiz Group.